1. Who sells BotLunar and who handles refunds
Muhammad Abdullah, trading as BotLunar, sells every BotLunar plan and decides every refund. Payments are processed by Whop Inc. ("Whop"), and approved refunds are issued through Whop. Version 1.4; the effective date is 17 October 2026.
Whop's Buyer Terms also apply to the payment. In the US states where Whop collects tax, the EU and the UK, Whop calculates, collects and remits sales tax and VAT at checkout. Elsewhere, prices exclude tax and you handle any local tax, such as a reverse charge. You enter your payment details on Whop's checkout, and BotLunar never sees or stores your full card number. Your receipt and card statement may show Whop as the merchant of record for the card payment. That is Whop's role in processing it; the seller of BotLunar is Muhammad Abdullah, trading as BotLunar. BotLunar is operated and sold by Muhammad Abdullah, a sole proprietor in Pakistan, trading as BotLunar.
2. When you can get a refund
You can request a refund within 14 days of any payment, and Muhammad Abdullah, trading as BotLunar, reviews each request and decides.
| Situation | What happens |
|---|---|
| Within 14 days, and you haven't used BotLunar since the payment | Full refund expected |
| Within 14 days, and you have used BotLunar since the payment | A refund may be partial or refused |
| After 14 days | Muhammad Abdullah, trading as BotLunar, may review it case by case; a refund isn't guaranteed |
| A verified fault in the service | Refund in line with consumer protection law |
What counts as use: sending messages to members, starting a campaign or automation, or exporting data. Test sends to your own Discord account don't count.
Free trial: the 7-day free trial on Lunar Weekly costs nothing. If you cancel before it ends, you're never charged; the 14-day window starts from your first payment after the trial.
3. How to request a refund
Request every refund by email. Approved refunds are issued through Whop to your original payment method. Your bank may take up to 10 business days to show it.
- Find your order number in your receipt.
- Email billing@botlunar.com with your order number and a short reason.
- Muhammad Abdullah, trading as BotLunar, reviews the request and emails you the decision.
- If it's approved, Whop issues the refund to your original payment method.
If you're stuck, email support@botlunar.com with your workspace name, and we'll help you with the request.
4. Cancelling, your rights and contact
Cancelling isn't a refund. You can cancel at any time from your dashboard. Your plan stays active until the end of the period you paid for and then stops renewing; cancelling alone doesn't return money already paid.
After a refund. A full refund of a payment for your current billing period ends your plan at once, and its features stop. A partial refund leaves your plan running.
Your legal rights. Nothing in this policy limits rights you have under the consumer law where you live, including withdrawal rights in the EU and UK. Where those rights apply, they override this policy.
Changes. We may update this policy, with at least 30 days' notice of significant changes by email and in the dashboard. The version in force when you paid applies to that payment.
| Refund requests | billing@botlunar.com, with your order number |
|---|---|
| Help with a request | support@botlunar.com |
| Payment processor | Whop Inc. |
| BotLunar operator | Muhammad Abdullah, a sole proprietor in Pakistan, trading as BotLunar, Mall of Faisalabad, Office No. 27, 2nd Floor, Canal Road, Faisalabad, Pakistan |